General

Please be aware the Charan Singh Archives is a not-for-profit organisation with limited resources which are mostly directed to researching the life and ideas of Chaudhary Charan Singh. Of course, we will be very responsive to deliver you accurately and in a timely manner the publications that you order.

Do you ship outside India?

No, we do not.  This is primarily due to the costs of shipping and possible complications of customs. Nonetheless, if you remain interested in our publications and live overseas please email us at yashveer.sahlot@charansingh.org and we will attempt to find a solution.

How much does shipping cost?

Free Ground Shipping on all orders.

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes.

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email. If you do not receive a notification and payment has been deducted from your account, please contact us immediately at yashveer.sahlot@charansingh.org

How do I track my order?

Once your order is shipped, we will send you a tracking number/ AWB through email. You will be able to view track your order directly on the website of the courier service delivering your order.

When will I receive my order?

The estimated delivery time of each product is within 1 week of receiving the order.

Can I change my shipping address after my order has been placed?

If there is an error in the shipping address you specified at the time of checkout, please email us at yashveer.sahlot@charansingh.org. We are unable to change a shipping address or redirect orders once items have been dispatched.

Are my items insured?

Yes, all our products are insured from the time they leave Charan Singh Archives to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email within 24 hours of receipt.

Returns/Exchanges/Refunds

How do I return the product/s?

We do not accept returns. 

How do I exchange the product/s?

We do not exchange products.

Cancellation

Can I cancel an order?

If you wish to cancel your order, write to us within 8 hours of placing the order at yashveer.sahlot@charansingh.org. If it is possible, we will try to cancel however that is not guaranteed. Any requests for cancellation will not be entertained after 8 hours from receipt of your order. 

Incorrect / Incomplete Shipping address

Please provide complete street address including mobile and location PIN code, without which we do not accept orders. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If you have any additional shipping relating queries, feel free to contact us at

Charan Singh Archives    
Gurugram       
Haryana 122001       
info@charansingh.org